Plain language and clear design paid off for Social Security

We’re proud that we played an instrumental role in developing such a highly visible, plain-language document. It has been widely accepted as a clear interpretation of complex information.

Through collaborative research, plain language, and functional design, we developed a statement that has lasted throughout the years and became a solid example of how a well-planned approach can be cost effective.

To read more, see, “Plain language pays off for the Social Security Administration“ in Clarity.

See your own Social Security Statement at www.ssa.gov.

Winner of the Plain Language Award

The Social Security Statement won Vice President Gore’s Plain Language Award. As Gore noted,

”Millions of Americans depend on Social Security, and by making critical information simpler and more easy to understand, we are better serving the public.”

Wouldn’t you love to get calls like this?

Some reactions from readers:

• ”Wonderful redesign! Easy to read and easy to understand — Easy to find the info — Kudos to whoever designed this new form!”
• ”I received my statement in the mail and just wanted to let someone know that I thought it was very well done. It was clear, comprehensive, and informative … a sign of good government in action. You should be congratulated.” 
• ”This is the first time that I ever got anything from the government that I read all the way through.”