Practical solutions through analysis and collaboration

We think differently about your communication problems.

Our plain-language solutions are grounded in experience, research, and creativity with a fresh perspective. We always ask, “Why?”

A few success stories:


A ground-breaking series of easy-to-understand employer forms for the IRS. Working closely with IRS attorneys and staff, we redesigned a form that every employer throughout the country uses — some 6.6 million file Form 941, Employer’s Quarterly Federal Tax Return, every quarter.

Hailed as a significant improvement over other IRS forms and widely applauded by the professional community, the new form has been called:

“A welcome sight to many businesses, tax practitioners and payroll companies.… The form is easier to follow, and the instructions have been greatly improved. The improved format should help all business owners, but especially new business owners.… The form is much less confusing.… The redesigned form features an improved layout, plain language instructions, simplified deposit reporting and paid preparer identification. The form can also be scanned, which the IRS expects will reduce transcription errors.”

Winner of the Association of Professional Communication Consultants’ Excellence in Writing for Clients

With a team of judges, bankruptcy clerks, lawyers, trustees, technology experts, and others, we simplified an entire system of federal bankruptcy forms.

We revamped, rewrote, and redesigned 60+ forms. The challenge: Use technology to make forms easier to complete and make data easier to access, but don’t compromise privacy or introduce complexity. Plus, all forms had to be legally accurate, adhere to the bankruptcy code, and comply with other laws and policies.

Schedule A Form
2016 ClearMark Award Winner, Long Legal Documents ClearMark Award 2016 ABC/APCC Award, Excellence in Communication Consulting

NCAA Article

The National Collegiate Athletic Association (NCAA) was concerned about how well the Transfer Guide communicated with the wide range of readers. Students, parents, coaches, and compliance officers use this book to learn the rules for transferring from one school to another.

After conducting intensive interviews and monitoring phone calls, we created an innovative guidebook that addressed readers’ concerns. We explained the rules and developed a cohesive design to make the guide attractive and easy to read.

Not only has the NCAA used our publication for years, but NCAA staff also used it to train temporary phone reps because it was more clear than the official rule books.

Contact us to find out how we can help: Email Clearly

Want to learn more? Read Why should you care about bad forms?

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