We Offer You Practical Solutions

We get results through analysis and collaboration

We think differently about our clients’ communication problems. Our solutions are grounded in experience, research, and creativity. We bring a fresh perspective and always ask, “Why?”


Here are a few success stories:

Forms

In a complex tax-related project, we created a ground-breaking series of easy-to-understand and easy-to-use employer forms for the IRS. Working closely with IRS attorneys and staff members, we completely redesigned and rewrote a form that every employer throughout the country uses — some 6.6 million employers file Form 941, Employer’s Quarterly Federal Tax Return, every quarter. Hailed as a significant improvement over other IRS forms and widely applauded by the professional community, the new form has been called:

“A welcome sight to many businesses, tax practitioners and payroll companies.… The form is easier to follow, and the instructions have been greatly improved. The improved format should help all business owners, but especially new business owners.… The form is much less confusing.… The redesigned form features an improved layout, plain language instructions, simplified deposit reporting and paid preparer identification. The form can also be scanned, which the IRS expects will reduce transcription errors.”

Winner of the Association of Professional Communication Consultants’ Excellence in Writing for Clients


The Bankruptcy Official Forms Modernization Project is a comprehensive, interdisciplinary project uniting judges, bankruptcy clerks, lawyers, trustees, information technology experts, and others in a collaborative effort to create an entire system of new, simplified federal bankruptcy forms.

In this multi-faceted, project, we revamped, rewrote, and redesigned all official federal bankruptcy forms. The challenge was to use technology to make forms easier to complete and to make the data easier to access internally without compromising privacy and without introducing complexity. In addition, all 60+ forms had to be legally accurate, adhere to the bankruptcy code and rules, and comply with any other legislation and policies that apply.

Schedule A Form
2016 ClearMark Award Winner for Long Legal Documents ClearMark Award 2016 ABC/APCC Award for Excellence in Communication Consulting

NCAA Article

The Membership Services staff at the National Collegiate Athletic Association (NCAA) was concerned about how well their Transfer Guide communicated with the wide range of readers it served. It’s the book that students, parents, coaches, and compliance officers go to when they want to learn the rules that govern transferring from one school to another.

After reviewing background materials, meeting with NCAA staff, conducting intensive interviews (both group and one on one), and monitoring phone calls to service representatives, our tasks became clear.

We created an innovative guidebook that addressed the main concerns of its readers. We explained the rules so that they could easily understand them and we developed a cohesive design that made the guide attractive and easy to read.

As a result of our work, not only has the NCAA used our publication for years, but NCAA staff used the guide to train temporary phone representatives because it more clearly explained the content than the official rule books.


Contact us to find out how we can help: Email Clearly


Want to learn more? Read Why should you care about bad forms?

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