We solve communication problems
Largely because communication problems know no limits of industry or organizational size, our clients come from all fields.
We’ve worked with a wide range of organizations, including:
- American Bar Association
- American Express
- Administrative Office of the U.S. Courts
- Bankers Systems, Inc.
- Blue Cross and Blue Shield of Louisiana
- Bureau of Labor Statistics
- Census
- Chrysler Corporation
- Consumer Financial Protection Bureau
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- Eaton Credit of Canada
- Fannie Mae
- Fors Marsh Group
- GE Capital Corporation
- GSA
- The Home Deport
- IRS
- Limited Credit Services
- Moore Business Communication Services
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- National Oceanic and Atmospheric Administration
- NCAA
- School Districts Insurance Consortium
- Senior Service America, Inc.
- Social Security Administration
- Substance Abuse and Mental Health Services Administration
- U.S. Fire Administration
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Who will work with you?
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Carolyn Boccella Bagin has conducted some of the most high-profile, plain-language projects in the U.S., including developing the Social Security Statement, federal bankruptcy forms, and innovative IRS business forms. She combines clear language with functional design to develop information that is easy to read, easy to understand, and easy to process.
She’s a member of the Center for Plain Language, Plain Language Association International, and Clarity.
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Some of Carolyn’s publications include:
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10 Tips for Saving Time and Money on Document-related Projects — and Keeping Staff Happy Along the Way, LinkedIn.
The Case for Clarity to Avoid National Disaster in Healthcare Coverage, LinkedIn
Communicating Clearly with Our Customers and Staff, Blue Cross and Blue Shield of Louisiana, 2014.
The hidden truth of forms projects, LinkedIn.
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How to Create Forms that Get the Job Done, communication briefings: Blackwood, NJ, 1993. (updated edition in progress).
Four Tips to Smooth Organizational Change, LinkedIn.
Why should you care about bad forms?, LinkedIn.
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Kudos and awards
Our work has earned praise from clients and their customers alike:
“Wonderful redesign! Easy-to-read and easy-to-understand. Easy to find the info. Kudos to whoever designed this new form!”
“I received my statement in the mail, and just wanted to let someone know that I thought it was very well done. It was clear, comprehensive, and informative, a sign of good government in action. You should be congratulated.”
“This is the first time that I ever got anything from the government that I read all the way through.”
ABC/APCC Award for Excellence in Communication Consulting
The Association for Business Communication and the Association of Professional Communication Consultants honored Bagin for the project to simplify bankruptcy forms.
Judges acknowledged her project management, collaboration, and negotiation skills, along with her consistent adherence to plain language and document design principles.
The final set of documents has the potential to make an enormous, demonstrable impact on the judicial system and its users.
We also want to commend you for submitting an award nomination written according to plain language principles. It was a pleasure to read.
ClearMark Award Winner, Legal Documents
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Our 6-year project to simplify bankruptcy forms was honored by the Center for Plain Language. One judge commented:
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Overall, this is an amazing job at streamlining and making clear a very complex set of information.
Seeing this form makes one wish other government organizations took such care in creating their forms.
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We were recognized for Outstanding Service to the Horace Mann League for School Performance in Context: The Iceberg Effect - An International Look at the Often-Overlooked Education Indicators.
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With the American Bar Association, we were a ClearMark award winner for Giving Someone Power of Attorney for Your Health Care: A Guide with an Easy-to-Use, Legal Form for All Adults and we also received the Excellence in Writing for Clients from the Association of Professional Communication Consultants for work with the IRS.
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Contact us to find out how we can help: Email Clearly or Email Carolyn
